Terms & Conditions
Scent Addict

The subscription to the Scent Addict consists of monthly charge of 12 pounds a month.By entering this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.The Fragrance Shop will submit a monthly charge without further authorisation from you, until you provide prior notice that you have terminated this authorization.

By subscribing to Scent Addict you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us.You can cancel your subscription at any time by giving us 30 day’s notice.You can re-subscribe at any time following your cancellation.

We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

Voucher codes, promotions and discounts do not apply to Scent Addict.

Delivery Charges

Within the UK, delivery of your subscription each month is FREE.

We currently deliver to UK addresses only.

Re-Delivery Charges

Please ensure that the delivery address you enter is correct.Customers will be expected to cover any additional fees incurred as a result of goods being returned to us.

Delivery

You need to report to us within 10 days of despatch if your item has not been received to enable us to investigate the matter with Royal Mail.Failure to do so will prevent us from resolving the issue for you.

We use the Royal Mail Tracked delivery service. Standard Delivery in the UK takes 2-3 working days.Orders are despatched on the day we confirm with you that we are despatching. Our address labels are created automatically based on the address which you enter.

The Royal Mail delivery service that we use classifies UK destination parcels which take over 5 working days from the day of despatch for delivery as 'Delayed'.At this time, please continue to wait for your order as it is likely that it will arrive shortly.After 15 working days from the day a UK destination parcel is despatched, an order is considered by the Royal Mail as 'Lost'.In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods despatched to you again.

During periods of severe weather conditions (floods, gales and snow) all our delivery methods may take longer than expected.In these circumstances, we aim to keep our customers abreast of the situation and will amend our delivery estimates accordingly.However, we advise all our customers to plan their orders with plenty of time, especially when forces beyond our control come in to play.

Temporarily Out of Stock Items

We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to unprecedented demand) then we will contact you so you can choose another fragrance for that month.

Returns Policy

You cannot return your months’ supply, Scent Addict is about trying new fragrances so it is a chance to learn what it is you love.

Cancellation of Your Order

You have the right to cancel your subscription, you will just need to give us 30 days’ notice.

To cancel your subscription, please call our customer service team on 0161 468 1701.

Undelivered Items

If an item fails to arrive with you after being despatched by ourselves, we have to wait 15 working days (10 working days for next day delivered items) from the date of despatch before we can offer a refund or redelivery of that item.

This is due to the fact the Royal Mail will not consider an item lost until this point, so it is still likely that the item will still arrive.

If the item doesn’t arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery. Please note that any non-delivered items must be reported to us in writing or email within 10 days of despatch.Any issue reported to us outside of this time will not be able to be refunded or replaced.

Promotional Code

Each month you will receive a promotional code to allow yourself to purchase the large size of the fragrance you are trying that month.You will have 30 days to purchase this fragrance and the fragrance can only be purchased from your account.

Website Images, Descriptions and Pricing

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.

Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions, stock and pricing) at a certain time may not reflect the position exactly at the point an order is placed.

All product photography is for illustrative purposes only, and the actual item may vary in colour, design and product size.

Formation of a Binding Contract

The Fragrance Shop considers an order to be a binding contract from the point of that order being despatched to you from our warehouse.Until that point we reserve the right to cancel the contract at any time.If we chose to end this contract we will notify you in writing as soon as possible and refund any transactions within 7 working days.

Newsletter Sign Up

Sign up to our newsletter to receive your unique vouchercode.Offer cannot be used in conjunction with any other discount codes.One code per transaction, maximum 5 units per transaction.Offer valid online only and will only be valid once.Discount cannot be used against Discovery Club subscriptions, gift cards or Creed Fragrances

Your chosen scent has been added to your subscription list