Terms & Conditions
Scent Addict

The scentaddict sample subscription consists of a monthly charge of £12 pounds per month. By subscribing to scentaddict, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. The Fragrance Shop will submit a monthly charge without further authorisation from you, until you provide prior notice that you have terminated this authorisation. By subscribing to scentaddict you agree to pay recurring periodic subscriptions for an indefinite time until cancelled by you or by us. You can cancel your subscription at any time up to 48 hours before the dispatch of your next fragrance. You can re-subscribe at any time following your cancellation. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Voucher codes, promotions and discounts offered by The Fragrance Shop do not apply to scentaddict.

Delivery Charges

We currently deliver to UK addresses only, and delivery of your subscription each month is FREE. Please ensure that the delivery address you enter is correct. You will be expected to cover any additional fees incurred as a result of goods being returned to us due to an incorrect address being provided by you. We endeavour to process all orders as soon as possible. Once an order passes all security checks, then your order will be dispatched within two working day of being placed. An email will be sent to the email address you entered at the checkout to confirm dispatch. From dispatch, orders typically take around 3 working days to arrive, but please allow for up to 10 working days for delivery.

Temporarily out of stock items

We update our web site regularly with stock that we have available, however, if you order an item and it is out of stock (e.g. due to unprecedented demand) then we will contact you so you can choose another fragrance for that month.

Returns policy

You cannot return your months’ supply, scentaddict is about trying new fragrances so it is a chance to learn what it is you love.

Cancellation of your order

scentaddict offers a monthly subscription with no long term commitment; you can cancel your subscription any time (up to 48 hours before dispatch of your next monthly subscription) by contacting our Customer Services team on 0161 468 1701 or by emailing customerservice@scentaddict.com stating your order number, email address and full name.

Undelivered items

If you believe an item is lost in the post, we cannot resend it or offer a refund until 15 working days after the date of dispatch. If you have an item which you believe is lost and today's date is more than 15 working days after dispatch, please email customerservice@scentaddict.com stating your order number, email address and full name. Your query will be investigated with the courier and you will need to fill out a form. We cannot offer re-delivery or a refund until after the courier investigation is complete.

Promotional code

Each month you will receive a £12 promotional code in your dispatch email to redeem against the purchase the largest size of the fragrance you are trying that month, redeemable at www.thefragranceshop.co.uk. You will have 30 days from receipt of the voucher code to purchase the full-bottle fragrance.

Website images, descriptions and pricing

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system (E&OE). Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions, stock and pricing) at a certain time may not reflect the position exactly at the point an order is placed. All product photography is for illustrative purposes only, and the actual item may vary in colour, design and product size.

Formation of a binding contract

The Fragrance Shop considers an order to be a binding contract from the point of that order being dispatched to you from our warehouse. Until that point we reserve the right to cancel the contract at any time. If we chose to end this contract we will notify you in writing as soon as possible and refund any transactions within 7 working days.

Newsletter sign-up

Sign up to our newsletter on subscribing to our scentaddict service to receive your unique £12 voucher code, or if you have not subscribed to our service, to receive news of our latest offers and promotions. Voucher codes cannot be used in conjunction with any other discount codes. One code per transaction, maximum 1 unit per transaction. Offer valid online only and will only be valid once. Discount cannot be used when purchasing Discovery Club subscriptions, gift cards, or products by Creed or Esocentric Molecules.

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