• scentaddict - How it works
ABOUT SCENTADDICT

scentaddict is a monthly fragrance sampling subscription service. Choose your scents for each month from over 100 brands, and we will send your choice to you every month.

What do I receive every month?

In month 1, we send you an atomiser with an 8ml refill of your choice of sample fragrance, and subsequently we send you the 8ml refill of your sample fragrance choice each month thereafter (ensure you keep hold of your atomiser from your first delivery).

When should I receive my fragrance?

Your first sample fragrance should arrive with you within 10 working days of placing your subscription, with subsequent fragrance refills to follow each month around the day you placed your initial subscription.

Can I really choose any fragrance I want each month?

Yes, we have over 100 leading brands to choose from, and you can edit your choice of fragrance at any time up to 48 hours before dispatch.

SHIPPING

When should I receive my fragrance?

We endeavour to process all orders as soon as possible. Once an order passes all security checks, then your order will be dispatched within two working day of being placed. An email will be sent to the email address you entered at the checkout to confirm dispatch. From dispatch, orders typically take around 3 working days to arrive, but please allow for up to 10 working days for delivery.

What happens if I haven't received my order?

If you believe an item is lost in the post, we cannot resend it or offer a refund until 15 working days after the date of dispatch. If you have an item which you believe is lost and today's date is more than 15 working days after dispatch, please email customerservice@scentaddict.com stating your order number, email address and full name. Your query will be investigated with the courier and you will need to fill out a form. We cannot offer re-delivery or a refund until after the courier investigation is complete.

My order is damaged - what do I need to do?

Please contact our Customer Services team within 24 hours of receipt of your parcel on 0161 468 1701. Please do not throw the packaging away as you may be asked to return it or take photographs of the damaged parcel/contents.

PAYMENT/SUBSCRIPTION

How long does subscription last?

scentaddict offers a monthly sample subscription with no long term commitment; you can cancel your subscription any time (up to 48 hours before dispatch of your next monthly subscription) by contacting our Customer Services team on 0161 468 1701 or by emailing customerservice@scentaddict.com stating your order number, email address and full name.

How much does my subscription cost?

It costs £12 per month, is inclusive of VAT and shipping is absolutely FREE.

How can I update my subscription details?

Simply log into your account at https://www.scentaddict.com/account/login, then navigate to your account section at https://www.scentaddict.com/account. If you have forgotten your password, simply go to https://www.scentaddict.com/account/forgotpassword to re-set it.

What payment methods can I use?

Currently we accept Mastercard, Visa and American Express.

Your chosen scent has been added to your subscription list