In month 1, we send you an atomiser in black or white with an 8ml refill of your choice of sample fragrance, and subsequently we send you the 8ml refill of your sample fragrance choice each month thereafter (ensure you keep hold of your atomiser from your first delivery).
Your first sample fragrance should arrive with you within 10 working days of placing your subscription, with subsequent fragrance refills to follow each month around the day you placed your initial subscription.
Yes, we have over 100 leading brands to choose from, and you can edit your choice of fragrance at any time up to 48 hours before dispatch.
We endeavour to process all orders as soon as possible. Once an order passes all security checks, then your order will be dispatched within two working day of being placed. An email will be sent to the email address you entered at the checkout to confirm dispatch. From dispatch, orders typically take around 3 working days to arrive, but please allow for up to 10 working days for delivery.
If you believe an item is lost in the post, we cannot resend it or offer a refund until 15 working days after the date of dispatch. If you have an item which you believe is lost and today's date is more than 15 working days after dispatch, please email email@example.com stating your order number, email address and full name. Your query will be investigated with the courier and you will need to fill out a form. We cannot offer re-delivery or a refund until after the courier investigation is complete.
Please contact our Customer Services team within 24 hours of receipt of your parcel on 0161 468 7835. Please do not throw the packaging away as you may be asked to return it or take photographs of the damaged parcel/contents.
scentaddict offers a monthly sample subscription with no long term commitment; you can cancel your subscription any time (up to 48 hours before dispatch of your next monthly subscription) by contacting our Customer Services team on 0161 468 7835 or by emailing firstname.lastname@example.org stating your order number, email address and full name.
It costs £12 per month, is inclusive of VAT and shipping is absolutely FREE.
Simply log into your account at https://www.scentaddict.com/account/login, then navigate to your account section at https://www.scentaddict.com/account. If you have forgotten your password, simply go to https://www.scentaddict.com/account/forgotpassword to re-set it.
Currently we accept Mastercard, Visa and American Express.